How to make water or tax payments during COVID-19

In order to minimize the spread of COVID-19 to both the public and Town Staff, the Town has closed all of its facilities to the walk-in public until further notice. During these closures, Town Staff continue to be available to assist the public, Monday - Friday, 8:30 p.m. - 4:30 p.m. by phone at 905-892-2607 or by email.

Town of Pelham Council voted Monday, March 23, 2020, to initiate a temporary change to the interest and penalty charged on taxes and water/wastewater accounts. This decision was made as an effort to mitigate impact on residents affected during the COVID-19 (Coronavirus) pandemic.

The Town is waiving penalty and interest charged on April 1 ,2020 for tax and water/wastewater balances outstanding on March 31, 2020, at which time further assessment will be reviewed and further recommendations made as necessary. Learn more.

Please view the below options for how you can submit payments during the closure of Town Hall.

Tax payment information

Payment through any financial institution (online banking or telephone payment)
Pre-authorized automatic withdrawal
Cheque Payment (mail or drop box)
View your property tax/water bill online

All payments of Town accounts must be received by the Town by 4:30pm on the due date. Any payment received after this time is processed the next business day. Late fees will apply. Fees applicable can be found in the 2020 Consolidated Schedule of User Fees and Charges.

Pre-authorized automatic withdrawal

Pre-authorized automatic withdrawal payment plans offer an easy, hassle-free payment option. Payments are always made on-time, avoiding any late payment charges and Town residents do not have to wait in line to make payments.

Apply for pre-authorized automatic withdrawal

Please review the terms and conditions prior to completing the Application Form.

Payment through any financial institution

Payment of Town accounts can be made at any financial institution or by Internet through on-line banking. Please note that all payments must be made within 2 business days of the date due to ensure that the payment is received by the Town before late payment charges accrue.

Cheque payments

Cheques can be mailed or dropped off in the drop box at Town Hall at:

Town of Pelham
20 Pelham Town Square
P O Box 400
Fonthill ON L0S 1E0

Email Victoria Emslie, Taxation Clerk, or contact by phone at 905-892-2607 x338.

For more information about property taxes visit: https://www.pelham.ca/en/living-here/property-taxes.aspx

Water payment information

Payment through any financial institution (online banking or telephone payment)
Pre-authorized payment
Cheque Payment (mail or drop box)

Pre-authorized payment plan terms and conditions

Water Accounts

Notice of water amounts owing are made available to account holders before the due date. On the due date indicated on the water bill, the Town of Pelham will automatically withdraw the amount due from the banking institution indicated on the application form.

Penalties

All rejected payments will be charged a fee of $30.00. This includes NSF payments and stopped payments. The Town may cancel continuation in the plan chosen as a result of this default at its discretion; however two rejected payments within a twelve month period will result in automatic plan cancellation.

How to Enrol

Fill out the Application for Pre-Authorized Payment (orange tab above). Follow the instructions on the application.

How to Withdraw

Provide 30 days written notice to the Town of Pelham Finance Department.

Cheque payments

Cheques can be mailed or dropped off in the drop box at Town Hall at:

Town of Pelham
20 Pelham Town Square
P O Box 400
Fonthill ON L0S 1E0

For more Information

Email Krysten MacLeod, Water Clerk, or contact by phone at 905-892-2607 x334.

For more information about utility billing and rates visit: https://www.pelham.ca/en/living-here/utility-billing-and-rates.aspx