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The Town of Pelham is committed to providing a barrier-free environment for residents, job applicants, suppliers, visitors, and other stakeholders entering our premises, accessing information, or using our services.  Please see our Accommodation Policy for further details.

Alternate formats for Town of Pelham forms and documents are available upon request and we do our best to accommodate your needs in a timely fashion. Should you require accommodations for a disability to make a delegation to Council or speak at a public meeting, please contact Town Clerk Holly Willford at 905-892-2607 x315 or hwillford@pelham.ca 

The Town of Pelham is a member of the Joint Accessibility Advisory Committee (JAAC), a partnership between seven communities in Niagara: Thorold, Pelham, Niagara-on-the-Lake, Lincoln, West Lincoln, Grimsby and Port Colborne. Together, with Council, we share a commitment to facilitate identification and removal of barriers to people with disabilities, promoting equal opportunities to our citizens of all abilities.

Feedback Process 

Feedback may be provided by a person with a disability in the manner deemed most convenient to them, such as in person, by telephone, in writing, or by delivering an electronic text by email or otherwise. The municipality will provide or arrange for accessible formats and communication supports, on request when requesting or receiving feedback from people with disabilities. Suitable formats will be provided in a timely matter and at a cost that is no greater than the regular cost.

Feedback may be provided directly to the service provider or:

Town Clerk Holly Willford
20 Pelham Town Square, PO Box 400 Fonthill ON L0S 1E0
Email: hwillford@pelham.ca 
Phone: 905-892-2607 ext. 315

All feedback will be kept in strict confidence and used to improve customer service.

The Responsible Officer for the Accessibility Policy will acknowledge concerns within five (5) business days and will respond in a timely manner with information regarding how the issue will be addressed.

The Municipality will make every effort to understand the problem, identify the appropriate contact and work towards a resolution. In addition, the author of the feedback will be provided a response in a format identified as accessible to him or her.

Joint Accessibility Advisory Committee (JAAC) Minutes: 

Download Accessibility Plan Documents

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