For all ratepayers on the municipal water system, the Town currently issues a utility bill every two months.

Sign up for eBilling View your water bill online  Pre-authorized Payment

Pre-authorized payment plan terms and conditions 
Water Accounts

Notice of water amounts owing are made available to account holders before the due date. On the due date indicated on the water bill, the Town of Pelham will automatically withdraw the amount due from the banking institution indicated on the application form.


All rejected payments will be charged a fee of $30.00. This includes NSF payments and stopped payments. The Town may cancel continuation in the plan chosen as a result of this default at its discretion; however two rejected payments within a twelve month period will result in automatic plan cancellation.

How to Enrol

Fill out the Application for Pre-Authorized Withdrawal. Follow the instructions on the application. 

How to Withdraw

Provide 30 days written notice to the Town of Pelham Finance Department.

For more Information

Email Krysten MacLeod, Water Clerk, or contact by phone at 905-892-2607 x334.


2020 Water Rates: Effective January 1, 2020

 Meter SizeWaterWastewaterTotal

Usage Charge (per cubic meter)





Bi-Monthly Fixed Rate

Up to 19mm




Bi-Monthly Fixed Rate





Bi-Monthly Fixed Rate





Bi-Monthly Fixed Rate





Bi-Monthly Fixed Rate





Bi-Monthly Fixed Rate





 Bi-Monthly Fixed Rate





 Bi-Monthly Fixed Rate





New Account Set-up Fee



In 2018, the Town hired BMA Management Consulting to undertake a water and wastewater rate study to ensure that the infrastructure can be properly maintained and that the Town's financial plan is sustainable.That study determined the rates that need to be charged in order to continue providing service to residents.

How to Read Your Meter

It is the owner's responsibility to ensure that the reading for the actual reading bill is reflective of the actual usage. The owner should check their actual reading against the water meter reading. Information on how to read your RF meter is provided below.

The Town of Pelham uses Radio Frequency Water Meters for all metered water accounts.

These meters provide residents with proactive consumption details that will highlight leaks within their internal plumbing system.

Information on how to read you water meter is shown below (click image to enlarge).

image of instructions on how to read your meter

Eliminate leaks to reduce your water consumption:

A faucet that drips one drop of water per second can waste nearly 34L of water a day. You can stop dripping faucets by turning them off completely. If it is still dripping, a repair will be required.

Toilet leaks can account for 90 per cent of leaks in residential plumbing. To check for toilet leaks, remove the toilet tank cover and put in 5-10 drops of food colouring or a dye test tablet. Wait 15-30 minutes. If any colouring leaks into the toilet bowl then you have a leak that should be repaired.  

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