Utility Billing and Rates

For all ratepayers on the municipal water system, the Town currently issues a utility bill every two months.

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2019 Water Rates: Effective March 1, 2019

In 2018, the Town hired BMA Management Consulting to undertake a water and wastewater rate study to ensure that the infrastructure can be properly maintained and that the Town's financial plan is sustainable.That study determined the rates that need to be charged in order to continue providing service to residents.

How to Read Your Meter

It is the owner's responsibility to ensure that the reading for the actual reading bill is reflective of the actual usage. The owner should check their actual reading against the water meter reading. Information on how to read your RF meter is provided below.

The Town of Pelham uses Radio Frequency Water Meters for all metered water accounts.

These meters provide residents with proactive consumption details that will highlight leaks within their internal plumbing system.

Information on how to read you water meter is shown below (click image to enlarge).

Eliminate leaks to reduce your water consumption:

A faucet that drips one drop of water per second can waste nearly 34L of water a day. You can stop dripping faucets by turning them off completely. If it is still dripping, a repair will be required.

Toilet leaks can account for 90 per cent of leaks in residential plumbing. To check for toilet leaks, remove the toilet tank cover and put in 5-10 drops of food colouring or a dye test tablet. Wait 15-30 minutes. If any colouring leaks into the toilet bowl then you have a leak that should be repaired.