By-law Enforcement receives complaints from the general public and directs them to the appropriate agency having jurisdiction or processes them in accordance with the Town's Complaint Policy as applicable. Complaints which are deemed to be By-law matters are investigated and resolved through the Complaint Policy in accordance with the nature of the contravention and requirements of the relevant by-law.
The more common by-law matters include: barking dogs, businesses in residential areas, signs, dumping garbage, fences, derelict vehicles, weeds and noise.
The Town of Pelham has been conducting a pro-active approach to parking enforcement to address parking issues, in addition to Council's reactive complaints policy and procedure for parking and other by-law matters. A municipal law enforcement officer is actively on duty within the Town, which may include Saturdays and Sundays.
The Town of Pelham Parking By-law No. 89-2000, Region of Niagara Parking By-law No. 89-2000, Town Fire Route and Handicapped Parking By-laws, Administrative Penalties By-Law No. 3505(2014) and the Highway Traffic Act have all been enacted to regulate parking and other traffic issues.
Administrative Municipal Penalty Systems (AMPS)
An Administrative Municipal Penalty System (AMPS) can be described as a mechanism that takes the enforcement, collection and appeal process for parking infractions out of the Provincial Offences Courts and put them solely in the control and management of the Municipality. As well as the initial fine amount (monetary penalty) of the citation, it enables a Municipality to add on Administration Charges and Fees relating to the collection of the fine on top of the original fine amount.
Section 102.1 of the Municipal Act authorizes a Municipality to establish a system of Parking Administrative Penalties. It should be noted that systems of Administrative Penalties are not new, and have been in place in many Ontario Acts or Regulations for several years.
All Municipalities in Niagara have implemented an AMP system to replace the current Provincial Offences Court System. It is important to note that all parking infractions in the Niagara Peninsula are now covered under this new AMP System.
Town of Pelham hours of operation are 8:30 am to 4:30 pm Monday to Friday.
To report an issue or to request a service, please send us a Public Service Request.
You can search for Town Staff in the Town Contact Directory.
You can find contact information for Mayor and Council on the Town Council page.
For after-hours emergencies related to water, sewer or road conditions, where there is imminent danger to public or private property, please call 905-734-0892.